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What Does Great Customer Service Mean for Your Brand?
It’s no secret that companies today need a customer centric strategy in order to build lasting relationships and foster customer loyalty. But putting together an effective and cost efficient customer...
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Telcos Face Losses of $386 Billion as OTT Threat Looms Large
Over-the-top (OTT) services are today considered as one of the biggest threats to the telecom industry. On the one hand, online messaging apps – the likes of WhatsApp, WeChat, and Viber – have impacted...
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Selling Opportunities in the Internet of Things
Bosch thinks that by 2015, not only will 75% of the world’s population have access to the internet; 6 billion devices will become part of the world’s bewildering assortment of technology as well. In...
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The Cloud is Safer Than You Think
Are you wary of adopting cloud technologies for your organization because of security concerns? Well, fears about security should not deter you from implementing cloud systems if due diligence is...
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The Emergence of the Chief Customer Officer
In recent times, there has been a marked increase in the number of companies with a single executive leading customer experience efforts across the organization. These leaders referred to as chief...
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Slideshow: 10 Amazing Customer Service Quotes to Inspire Your Business
The best way to create customer loyalty is to offer an awesome service experience that delights your customers. Here are 10 amazing quotes to inspire your business to deliver great service. [iframe...
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Slideshow: Need for Service Innovation in a Post PC World
It’s a hyper-connected, post-PC world. Customers are today more connected than ever before due to the rapid proliferation of digital devices such as tablets and smartphones. In such a scenario, service...
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Internet of Things: Enterprise Security Risks You Ought to Know About
With the rise of the Internet of Things (IoT) – everything from thermostats to the office printer will be connected to the Internet and all devices on the network will be able to talk with each other....
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3 Secrets to Build Customer Loyalty and Trust
Quite often a customer’s relationship with a brand is transactional in nature. What this means is that the customer interaction is only limited to making a purchase. However, the customer journey...
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Big Data Spurs Internet of Things and Makes What You Know Valuable
“Knowing your customer” has always been good advice for both sales and support organizations, whether through handwritten index cards or automated CRM systems with popup screens tied to your phone...
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